Bank of America fired Jackie Ramos after she took a stand against the bank's $15 "convenience" charges and $39 over-the-limit fees so she could sleep better at night.
"There was something inherently evil about my job," the 23-year-old said in a YouTube video she uploaded on Nov. 27, two days after her termination.
Ramos, of Fairburn, Ga., worked as a "customer advocate," which involved calling people who fall behind on credit card payments and either encouraging them to pay or modifying their accounts. But not all customers qualify for modification programs that will help them, and Ramos grew tired of saying no after six months on the job. "So I stopped denying people," said Ramos. "I helped people get on programs that they didn't necessarily qualify for but who definitely needed the help."
Bank of America declined to comment on Ramos's video but confirmed her account of the firing. "Ms. Ramos clearly violated some bank policies, particularly around misrepresenting customer information," said spokesman Tony Allen. "Perhaps more egregious, she encouraged customers to misrepresent their information."
